FAQ
Do I need to enroll?
No.
When you purchase a course, you are purchasing a single user course in your name and with your Registration Identification number. This is required for CE/CPD tracking and validation.
Should you wish to purchase courses for other individuals or groups within your company please email info@eClassroom.com.au for details of our multi-user licence arrangements.
top ↑How much does it cost?
The AUD price (inclusive of GST) for each course is listed in the course detail page of each course.
top ↑How do I pay?
You can elect to pay with either a credit card or cheque.All payments are processed in AUD.
Credit card transactions are available for AMEX, Visa, Mastercard & Bankcard.
All are processed through a direct online payment gateway to the clearance bank, and so accuracy of information entry is critical. If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the name you entered matches your credit card exactly.
Cheque payments are processed once you have forwarded your cheque with the payment details (which are at the "check out" after course selection) to:
Payments Administration
eClassroom.com.au
L1/171 Victoria Ave.,
Chatswood NSW 2067
Australia.
How do I get started once I have purchased a course?
Once you have purchased a course(s) you will receive prompt email notification of your access. Click on the access link and you will immediately log through to your course.
One purchased, you have 90 days to complete the course, after this time the course link may expire.
top ↑I have started, how do I get back into the course?
If you have already started a course but not completed, use the link within the email notification to re-enter the course and then use the contents list on the left-hand side of the screen to return to the section you left off.
top ↑How long have I got to complete the course?
You have 90 days to complete the course from the purchase date.
top ↑How long are the courses?
The runtime for each course is listed in the course overview.
The majority of the courses are 40 to 50 minutes duration, if run straight through. However, you have the opportunity to break this up into smaller time bites, re-joining the course at the point you left off by navigating in the Outline on the right side of the presentation page. You also have the opportunity of replaying the entire course to ensure complete understanding of the target learning objectives.
top ↑What are your purchase & refund policies?
We are unable to accept cash, or credit vouchers.Payment and Billing
eClassroom.com.au will accept AMEX, Visa, MasterCard & Bankcard credit cards. If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the name you entered matches your credit card exactly.
Refunds Policy
eClassroom.com.au guarantees full customer satisfaction.
If, for any reason, you are not satisfied with your online course purchase, you may request a full refund within 7 days of purchase. We will charge a AU$15.00 handling fee for the refund.
Please note that we can process returns and refunds only for items purchased from eClassroom.com.au. We cannot exchange course purchases.
If you are requesting a refund, please contact us directly at support@eClassroom.com.au. Provide us with your name, date of purchase, credit card details used in the purchase (card number and expiration date), course name and Order Reference Number for the course, as well as an explanation of the reason for the Refund Request. We will notify you via e-mail of your refund once we've received and processed your request. We can only credit the credit card used for the original purchase.
In processing your refund, your CE/CPD credit for the course will be cancelled.
top ↑What hardware and/or software do I need?
Minimum Computer Hardware/Sound Requirements
A standard multimedia Internet-ready computer is required. This means your computer needs to have speakers and a sound card. Before purchasing a course, you should try listening to the free Demonstration Seminar to verify the readiness of your system. If you have any doubts or questions, please contact us at support@eClassroom.com.au
For Windows Users (98se, ME, XP, NT 4.0, 2000) ONE of the following Web Browsers
- Internet Explorer 4.0, 5.0, 5.5, 6.0
- Netscape Navigator 4, 6.2, 7.1
For Macintosh Users (9.2, OS X 10.1 or later) ONE of the following Web Browsers
- Netscape 6.2, 7.1
- Microsoft Internet Explorer 5.2
Additional PC Requirements
Macromedia Flash Player 5 or higher for presentations and courses, You can upgrade your Flash plug in here.(Flash Download)
Internet Connection
Your PC or Mac needs to be connected to the Internet, either through a dial-up modem or a direct connection via a LAN or Broadband ISP connection. The minimum recommended modem connection is 56 Kbps.
What Internet connection do I need?
Your PC or Mac needs to be connected to the Internet, either through a dial-up modem or a direct connection via a LAN or Broadband ISP connection. The minimum recommended modem connection is 56 Kbps.
Before you purchase a course, visit the free demonstration seminar and see if you have a satisfactory experience. If not, then try to revisit this seminar at another time, when your connection may work better, or try to visit this site from somewhere that you know has a higher speed ISP service, and see if the experience is acceptable.
top ↑When are the courses available and what are your support hours?
eClassroom.com.au courses are available 24 hours a day, 7 days a week.
There is a scheduled maintenance window between 1000 and 1400 on Sunday, when services may not be available, if work is being performed.
Please call eClassroom.com.au for support on telephone +61 2 9417 5737, between 0830 and 1730 AET Monday to Friday.
Email support@eClassroom.com.au anytime and we will endeavor to get back to you within a business day.
top ↑How are my CE/CPS credit units logged?
The email you receive detailing your course purchase, Tax Invoice and Course access, also contains details for your records of the course ID, course title and the number of CE/CPD credit units you receive when the course is completed. Once you have completed the course and satisfactorily answered the questionnaire,you will have the opportunity to print a Certificate of Completion which should be retained to substantiate your logbook records.
eClassroom.com.au will also retain records of courses purchased.
top ↑How do I contact you?
View eClassroom.com.au "Contact Us" for all our contact details.
top ↑How can I receive email updates on new courses?
You can elect to receive email updates on new courses by sending us a request by email (info@eClassroom.com.au)
top ↑